Budget Car Rental in Carolina

Puerto RicoBudget Car Rental

 

open

🕗 opening times

Mondayopen 24 hours
Tuesdayopen 24 hours
Wednesdayopen 24 hours
Thursdayopen 24 hours
Fridayopen 24 hours
Saturdayopen 24 hours
Sundayopen 24 hours
Avenida Aeropuerto, 00979, Carolina, PR Puerto Rico
contacts phone: +1 800-827-9748
website: www.budget.com
larger map & directions
Latitude: 18.4373324, Longitude: -66.0053286

comments 5

  • Emmari Garcia

    Emmari Garcia

    ::

    🖓I've never ever experience such horrible service (this past weekend). There was only 1 person on a Saturday morning (usually one of the busiest times at an airport) with a line of ppl that kept growing. Finally a second person arrived (though she was nice) she was extremely slow and the line was still at a stand still. Our reservations was for 10:30am an hour later we were finally helped (we were 4th in line btw), we go to the garage to find the car is not ready. A family that was infront of us had a reservation for 9:30am and their car wasn't ready either. I had to go back to ask for the manager (no one knew where he was). He never showed face, but responded via radio to the ladies, he had them assign us another car (that one was also not ready). The staff were all very nice, but unfortunately they are being managed poorly and lacking some serious organization. This put such a bad taste in people's mouth and for some this was their first encounter of PR (being their first time on the Island) and I felt so embarrassed for our Island.

  • Jesus Rodriguez

    Jesus Rodriguez

    ::

    TERRIBLE! Two reps to over 40 people in line and the guys at the counter are super slow. Over 40 minutes and still with 10+ people in front of me. First time and last with Budget. I've used Enterprise twice, they are fast and excellent with customer service. I made a bad choice, but you dont have to!

  • Sarah Pierce

    Sarah Pierce

    ::

    I have never experienced such horrible customer service than I received at the budget location in the San Juan airport! We waited 3 hours for a rental (which we had reserved along with two car seats over a month prior). Initially we waited so long because they didn’t have car seats. Long story short, the manager told us to drive to a store with our kids (2 and 11 months old) and buy car seats for them, and they would reimburse us for the cost of the purchased seats when we returned. Finally, after back and forth about what to do, we tried to leave the lot. At which point we realized the car wasn’t running correctly and the gate attendant wouldn’t even let us leave - only to find out that the manager KNEW that vehicle was having issues and he still planned to rent it out to anyone who would’ve be desperate enough to have a vehicle. So we finally switched vehicles and left, with no car seats. We purchased car seats and did exactly what we were told - left them in the vehicle upon return, checked back in and received a second round of verbal and written assurances that we would be credited for the $355.50 we had to pay to purchase car seats (in addition to our rental costs). We were given the mangers contact info and told he would call us the following day with the details when they issued the refund. Not only did they never call, or answer or return any of our multiple calls each day, but they’ve yet to refund our money. Corporate has been no help at this point either, and we will now need to pursue legal action to get our money back. I will never use budget rental again, nor would I recommend them to anyone looking for a rental company. Save yourself the hassle and money and go with anyone else.

  • en

    jianhui he

    ::

    This is the worst Budget I have ever experienced in my entire 20+ years of car rental experience. I would give it a ZERO rating if Google would allow me to do so. The place does not have enough cars to support the bookings they took in, customers end up waiting in the car pickup area for 2+ hours . Even worse, the Budget staffs on site are unprofessional and do not have a clue of what is going on. The staff at the check in counter even refuse to provide a map. Even we saw cars in the same class available at the pickup area, the staff refuses to make it available for customers. extremely disappointed with this place and very bad for the Budget brand!

  • Esteban Gonzalez

    Esteban Gonzalez

    ::

    I will never rent from this location ever again. This place will ruin your entire experience at Puerto Rico. unprofessional work ethics, and I have no choice but to consider this location a scam. If I wasn't there for disaster relief, I would have caused a greater scene at their counter. The man that "helped" me could not clearly explain the full details of my rental agreement. No, this was not a language barrier, but clear evidence of a scam. He told me to call budget myself and when I did, the lady on the phone was also confused towards my charges. The lady on the phone then asked to speak to the person helping me, who was standing in front of me. He must be terrified of cellphones because he immediately told me that he was not going to talk to anybody on the phone. I asked him why, he would not tell me. Once I informed the lady of this, she tried to call the actual office. The amazement on my face when I could hear their phone ringing in the office, while seeing every worker ignoring the phone. 8 minutes the phone rang, nobody answered. Now what kills me the most is the fact that I use a prosthetic for mobility and this man, ANGEL ROJAS, seemed to enjoy holding me up the duration of about 3 hours when he laughed after I gave in and paid AGAIN as he said "wow, you lasted for 3 hours". 3 hours I painfully stood, just trying to get an explanation as to why a reservation I ALREADY PAID FOR, resulted in me being charged TWICE. There are no chairs there. thanks for having me sit on the floor guys. Even when filing a complaint on the hotline, nothing has been done to accommodate the PAINFUL experience I had. Until my dying breathe, I will warn all family members and friends and tell them to either go to ENTERPRISE or WALK. This place is that bad. Don't do it.

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