Cervantes Hotel in San Juan

🕗 opening times

comments 5

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  Jon Turnes

  :: 22 December 2017 20:26:58

  This hotel has closed. However, their reservation system is still taking reservations. It was a shock to arrive and find out that our room did not actually exist, despite receiving a confirmation e-mail. However, on a review of my credit card transactions, it does appear that I wasn't actually charged either.

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  Daniel Städeli

  :: 04 September 2017 15:30:32

  No electricity the first few hours (City Problem?), delayed check in, with no lights for a while. The carpet in the room was really dirty, our socks and clean feet were black after walking only a little bit in the room. There was no replacement room available the same night, but another room was offered the next night, which we declined. Breakfast starts only at 8:30 which doesn't work for business or busy tourist plans. Good breakfast, excellent espresso coffee! Windows are old and the street is so noisy that I didn't sleep hardly anything. The staff was very friendly and very helpful, management agreed thankfully to let us cancel our reservation after the first night. No internet/wifi in the rooms, only in lobby.

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  Lucy W. McMellan

  :: 04 July 2017 18:47:58

  Friendly and courteous staff. Hotel is as described on the website. Nice room. Street noise is like momentary trash pickup day at home, not an issue. Centrally located with easy access to surrounding areas. Highly recommend!

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  Nathan Scott

  :: 17 June 2017 20:38:55

  The location was right in Old San Juan, the staff was very helpful and respectful. The room a/c unit worked well which was important regarding the weather outside in San Juan. There was a balcony that looked over the street with some nice Spaniard-influenced architecture. Carpet was less pleasurable than expected, definitely needed a deep clean- but the hotel was overall well kept and was much nicer on the inside than the outside. 4 stars well deserved.

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  Carmen Puryear

  :: 28 April 2017 19:30:57

  The Cervantes is located in Old San Juan. You are within walking distance of nearly everything. Plus, there is a free trolley that stops right in front of the hotel as well. This hotel is smaller than what I had expected...But the rooms are very clean and nice. We were greeted by friendly staff that gave us a map of Old San Juan and showed us around a bit. When we walked into our room, we had 2 bottles of cold water, and our ice bucket was nice and full. The bed is fairly comfy (a bit kn the firm side)...But the sheets...Oh my, they are amazingly soft! The shower is tiled and has good water pressure. There were robes as well as nice complimentary toiletries. Complimentary breakfast as well, served from 8:30-10:30. Small selection, but it did have wait service, which I found to be rather nice. Good working A/C...So we were never hot. Overall, this has bee. A good experience for us!