FirstBank Autos in San Juan

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comments 4

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  Héctor Mújica

  :: 18 June 2018 08:12:57

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  Brenda Escribano

  :: 08 March 2018 08:44:11

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  Alvin Otero

  :: 24 January 2018 15:12:34

  This bank is BY FAR the worst experience I've had with a banking institution in Puerto Rico PERIOD. Branch is clueless about Auto loans processes to the point of giving out outdated forms where fees dont match and ,since Firstbank dont accept cash, ATM, personal checks, in their Auto branch, you have to go and pick a new one losing more time. Then they'll give you about 4-5 different extensions where no one picks up the phone and will give you contradictory information. Prepare to get totally confused since everyone will be giving you contradictory information (call with TUMS in hand). They managed to somehow lost personal documents sent to email (yeah they lose emails) where the credit officer will ask for them again after you sent them the day before AND were accepted by a different officer in Auto. Then if you manage to get someone thats willing to help (good luck on that!) its going to be a super rude person like VTR from Auto operations who will besides never pick up the phone, be super rude, sarcastic, will get to explain stuff she dont even understand with zero concept about how is to treat an obviously frustrated customer and absolutely zero intentions to help other than leverage her position of dealing with an exhausted customer. I've tried to deal with them for an entire week and my situation is still up in the air. Im not sure how Firstbank Auto is able to sweep under the rug such vile behavior from their employees because this is something that is surely costing them a TON of money. If I were a higher up manager I would go there make an investigation on how things are being run at the Auto branch. So there you go folks, just try another bank or financial institution, even if may end up being a bit pricier (which I dont know since they never gave me numbers on anything, for all I know they can be the worst and still be the most expensive one) and save the trouble... you'll be sure to have it guaranteed.

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  Rafael Esteves

  :: 15 August 2017 12:06:48