Isla Verde Realty in Carolina

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  debbie dovala

  :: 13 April 2018 21:42:44

  VERY BAD EXPERIENCE - OUT OF POCKET $1700.00 US $. Don't book a vacation rental with either Isla Verde Reality or Jorge Beardsly as they are unethical and unprofessional. Unfortunately Puerto Rico experienced major disasters in their country due to Hurricane Irma Sept 2017. The country was devastated & was without power, electricity, & water. I wrote to Jorge Beardsly shortly after the hurricane requesting a full refund. Receiving no response for 3 weeks (phones not working or emails) I was forced to change my vacation plans. One day before we were to occupy the condo he emailed me to see if we were coming. The city was not ready for tourists at all. We were finally able to contact Jorge a few weeks later by phone where he agreed to arrange for a full refund. Since Jorge/Isla Verde Realty did not come through with the refund we called again. In this conversation he changed his story and agreed to refund half the money and give us another week stay in the condo at a later date. Waited again and still no refund. We continued to call and he would promise the refund but it never happened. Jorge Beardsly would promise to call back but that too never happened. It is almost 7 months since our supposed vacation and no refund from Isla Verde Realty. How can they keep money that they are not entitled to including the $300 damage deposit. Please pay attention as his posting is also on VRBO site. PS. I had to give 1 star as my post would not go through with NO STARS.

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  phadednutz

  :: 21 October 2017 02:26:20

  Absolutely disappointed at the kind of lack of compassion Jorge Beardsley has shown us. We are truly saddened by the destruction Puerto Rico has received due to the recent events in the Caribbean. As we all know the damage is extensive and severe , Puerto Rico is in no way shape or form ready for travel anytime soon or in the near future. We booked a reservation with Isla Verde Realty on Airbnb, we asked for a full refund considering the strenuous conditions of Puerto Rico's situation. Although the cancellation policy was strict we imagined that all things considered we would be shown some compassion... but no got denied half our money and we're told that "the cancellation policy was strict". If I could give them zero stars I would and I would definitely reconsider when booking with Isla Verde Group.

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  Cloe D

  :: 15 April 2017 11:04:41

  We had a great experience with Isla Verde Realty ! We just came back from PR and our 1 bedroom apartment was PERFECT and COMPLETELY remodeled and with breathtaking views from the 12th floor! We will be back for sure! Susana D. 04/15/2017

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  Raul El Cano

  :: 18 July 2016 13:46:15

  Hello! As much as we (family) love spending vacations in Puerto Rico we must state doing business with ISLA VERDE REALTY was a really bad experience / idea. We prepaid for a 2 bedroom apt w Ocean view for 6 days splitted into 2 weekends.The 1st W.E. they had no apt for us so we were placed into a 3 BR w a fIlthy bath & smelly sheets and bed covers. A huge hotel blocked most of our view and had loud music till late in the night. Cable TV never worked even though Mr Jorge Beardsley (Mgr) came to check it twice but never made an effort to call the repairmen. On the 2nd W.E. AGAIN, Mr Beardsley did NOT have the proper accommodations ready for us. He only had a 2 bedroom- BUT WE WERE NO ALLOWED TO USE THE 2ND B Rm. because Its owner kept it off limits from renters. I complained but Mr Beardsley had NO other options. We had to accept because we were very tired from driving around the island. We literally had NO CHOICE. My 2 kids had to sleep in a sofa bed. The entire wall & sliding door facing the beach were glass BUT THERE WERE NO CURTAINS. The sun came up at 6 AM and hit them right on their faces. Worst of all, later on that evening we found out the a/c WAS NOT WORKING.. and we had no way of getting a hold of Mr Beardsley. He also told me to see him in an hour to pick up the main gate's remote control yet he dissapeared and we did not seen him until Monday morning.He kept a sign at Isla Verde Realty office's front door that read: "Be back in 15 minutes" He assigned us parking space #101 but it has been taken and the other vehicle was still there after we left on Monday. The bldg security guards had to open the main entrance gate as well as the underground gate in order for us to park our vehicle. Every security guard But, what really made us very upset was Mr Beardsley arrogance and bad customer service. I waited in front of his office..he arrived at 9:15 AM. I explained everything that had happened and his reply was: "I DO NOT MAKE ANY DECISIONS IN THE MORNING UNTIL I HAVE HAD MY MORNING BREAKFAST AND COFFEE" Really? I confronted him and told him that was not acceptable and he gave me nothing but cheap excuses. He never addressed the issues and / or apologized to us.I pressured him and reluctantly he reimbursed us $200.00. Needless to say, ISLA VERDE REALTY WILL NEVER BE IN OUR PLANS..AND WE WILL TELL EVERY FRIEND OR PERSON WITH PLANS TO COME TO PUERTO RICO.

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  Kenwon Jones

  :: 11 November 2015 17:40:42