west elm in San Juan

🕗 opening times

comments 5

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  Shon Dellinger

  :: 31 May 2018 14:30:42

  My ordering experience has been very bad. I ordered some items for delivery to Puerto Rico. One item showed up missing key parts and had to be returned. Per the delivery contractor, all containers from the Pottery Barn/West Elm company end up having 30--50% of orders only being partially delivered. For my other items, I've had to make repeated calls for delivery timeframes because the website information in unclear. I also spend an average of 20 minute son hold (currently writing this review while on hold for 22:03, 4, 5...). The furniture is nice, but the service and delivery process is very disjointed with this company. They clearly need technology system and customer service call center integration/training. Seems to me that they are likely losing millions of dollars in repeat purchases and brand reputation from how poorly these areas perform. I will not be a future customer.

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  Giancarlo Soto

  :: 07 May 2018 21:01:53

  Love the Store. Very vintage

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  Ivan Garcia-Caban

  :: 12 November 2017 18:22:06

  Great selection super service!

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  Susan S

  :: 10 February 2017 09:53:09

  Beautiful things way over priced and not always of good quality. Glad I went to the store to see and feel things, not just online.

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  david chaymol

  :: 10 June 2016 13:14:07

  Servicio de delivry malísimo !!! 9 días por una mesa ...