west elm in San Juan

🕗 opening times

comments 5

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  Reuben Jusino

  :: 28 November 2020 18:58:20

  Nice furniture, looking for ideas...

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  Laura Salazar

  :: 07 October 2020 02:24:24

  Horrible Service I placed an order by phone directly to the local store in Puerto Rico back on Sept 5th. They never sent an online invoice but since the purchase was charged to my credit card I was fine. But on oct 5th I received another charge to my credit card and when I contacted the store they said that the item was shipped and that they charge when the item is shipped, not before that, when I indicated that I already paid for the item back on September and that they were charging for it again, they did not believe it and insistes that I was wrong and did not care, just asked me to contact Customer Service in USA. I inquire again for my invoice and the lady at the local store said that it was sent. I asked her to check it, because I never received an invoice. When I contacted Customer Service in USA, what they finally said is that they were charging for a duplicate item $789, because I bought it twice and at the end of the day they will refund because they ran out of inventory. So they charged me on September and again on October for items that will never arrive. When I contacted the local store back a nice gentleman check my account again and he find a typo in my email(that’s why I never received an invoice) and he found that the items were suspended. So thanks to West Elm I waste 3 hours today, trying to find out why they charged me twice and working with my card asking for a dispute for the September and October charges for items that will never arrive.

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  Mae Rosario

  :: 14 July 2020 16:40:21

  Drop by to pick up chairs I bought yesterday. It took less than fifteen minutes to have them delivered in my car. Excellent service!! Employees are very amicable and helpful, especially Brenda.

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  S T

  :: 30 May 2019 13:20:13

  I waited about 3.5 months for a mirror to be delivered; the store said 4-6 weeks. No coordination between store and ordering service. Once ordered you notice the change in customer service quality. Do not buy items that are on "final sale" seems those are junk they want to dispose of without loosing money. Do not reward them for selling you their broken items. Take your time to inspect your item, the manager is very good at rushing you while inspecting what you are buying. Merchandise pick up at the store, the wait time is at least 1 hr while you stand outside the store OUTDOORS! Some employees try really hard, the manager is an @##%%. The various buying experiences with W Elm encouraged me to search more with the local furniture stores and go further inland to search for home items.

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  David Ashe (dashford06)

  :: 28 January 2019 13:57:59

  Nice store, nice people, just don't ever order anything that isn't in stock. Back in September 2017 we spent over $12k in this store, ordering furniture for a remodel. Most of the pieces were not in stock, and so they were ordered. Six weeks, they said. Maximum eight. As of this writing (Jan 28, 2019), we are missing a dining room table, and a dining room chair that had to be returned as it arrived broken. The store personnel tell you to call West Elm directly. The West Elm customer service number has no idea when anything might arrive. Our table was charged on December 9, which to them, means it was shipped. Meanwhile, nobody knows when it may arrive. If you read this, it's simple. If it's in stock, in the store, and you like it, buy it. If they suggest ordering it, do NOT make that mistake. Their logistics are not set up for Puerto Rico.